Spa Director NYC

Responsibilities

·      Supervise daily Spa operations and ensure quality standards are upheld.

·      Participate in all aspects of the Spa’s operation, from clients’ arrival to departure.

·      Foster strong relationships with clients, with discretion and confidentiality.

·      Ensure team members receive all information and guidelines relating to clients and their experience at the Spa.

·      Proactively seek client feedback to identify exactly how services can be improved.

·      Ensure proper follow-up is conducted by the team with the Spa’s clients.

·      Manage client complaints with care while adhering to established procedures.

·      Prepare and manage budgets, ensure efficient expense management, and identify opportunities to increase profitability.

·      Maintains inventory levels and supervise storage and procurement processes.

·      Monitor, analyse and manage key performance indicators (client satisfaction, revenue, Dior Spa Therapist satisfaction, etc.).

·      Prepare revenue and expense reports.

·      Manage the Spa team, including hiring, training, scheduling, and performance management.

·      Develop or update Spa operating procedures and ensure standards are followed consistently.

·      Ensure quality of services following the protocols developed by Dior Spa.

·      Ensure the spa meets all regulatory and legal requirements, including health and safety, sanitation, and licensing; and complies with all internal management processes.

·      Coordinate with appropriate teams activations and events hosted by the Spa.

·      Contribute to the development and implementation of strategic directions with the Boutique Management team.

·      Ensure seamless coordination between the Spa’s activities and the boutique.

·      Proactively update Boutique Management on client experiences in the Spa.

·      Develop and maintain relationships with external partners, including vendors, suppliers, and contractors.

·      Inform Boutique Management of any issue that may arise with regard to safety or risk of accident of clients or team members.

Skills and competencies

Ability to:

·      Coach and motivate team members

·      Establish positive relationships

·      Provide outstanding client service

·      Communicate clearly and actively listen to others

·      Effectively manage time, delegate and follow-through on tasks and projects in a timely manner

·      Be flexible, quick-thinking and work under pressure

·      Anticipate potential challenges and be proactive